This Privacy Notice explains how we at Bamburgh View Bed and Breakfast use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the payment for your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We use a highly secure payment service called “Stripe”. We will never store your personal and credit card details in an unsecured document.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was acceptable with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How your data is stored
Freetobook Privacy Statement
Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.
This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.
We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We may send occasional emails (normally no more than one a month) to people on our distribution list.
If you would like to receive these newsletters please subscribe using the form at the bottom of this page.
You may change your preferences or request to be removed from the list at any time.
We will never pass your details onto any third party.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests: name and nationality
For non commonwealth guests: name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org