Privacy Policy

This Privacy Notice explains how we at Bamburgh View Bed and Breakfast use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the payment for your stay.

If you subscribe to our newsletter through this website we collect your first and last name, and your email address. This data is stored by Wix, who we used to build this website. Wix ensures compliance with GDPR and adheres to the EU – US & to the Swiss-US Privacy Shield Principles. Here is Wix's privacy policy.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.


We use a highly secure payment service called “Stripe”. We will never store your personal and credit card details in an unsecured document.


We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

 

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was acceptable with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.

 

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

How your data is stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so. Freetobook is an online booking service that we use to administer your booking. Their privacy policy is replicated below.

Freetobook Privacy Statement


Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.
This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties. 1. Your Personal Data Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business. 2. Data processed directly by third parties If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers. 3. Joint Controllers In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data. 4. Security Procedures In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work. 5. Control of your Personal Data You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.You can also contact the property you booked with on freetobook System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with. 6. Reviews You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.To Process your information as described above, we rely on the following legal bases:Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.





Marketing

We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We may send occasional emails (normally no more than one a month) to people on our distribution list.

 

If you would like to receive these newsletters please subscribe using the form at the bottom of this page.

 

You may change your preferences or request to be removed from the list at any time.

We will never pass your details onto any third party.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests:  name and nationality
For non commonwealth guests:  name, nationality, passport number, address of next destination

 

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@bamburghview.co.uk

Read our Cookie Policy or go back to the homepage.

Kevin and Tracey Archer

Bamburgh View Bed & Breakfast
Fenkle Street
Holy Island
Northumberland TD15 2SR

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